Take out the data table lookup from the failure path of the collect input action. In the Transfer to ACD action, change the queue field to expression and set it to the variable Task.Austin (although that seems like a confusing variable name to me). In the Find Queue action, just set the expression Flow.MarketQueue in the queue name field. I am not sure if we are starting to overcomplicate so we are taking a break and look forward to your reply! Thank you! We have updated that section.īelow is a snap of the build we have now. Thank you for the link to the starting task article. We haven't started building that side, so just a placeholder to remind us to set the failure up after success is working (we removed for now to keep clean). We also had a Data Table Lookup in the Failure section as we want the flow to look up the ANI area code and transfer to main market queue if customer does not input anything for zip/inputs an invalid zip.

So the Task.Austin was just what we named the variable when trying to get the call to get to the Austin queue while testing. I think we are missing a step somewhere on our side, do we need to link/tell the variable what to do somewhere? We did a data update to take the input from string to integer and it seems to recognize the zip as integers now, but we don't know how to get the flow to recall/bring back the queue name from the table. What we want: When customer call comes in, they input their zip code, the flow looks up the zip code in the data table and (on success) then transfers the call to the correct market queue For example, in the excel file: A2 is 73301 and B2 is AUS OP1 Call Center Also if someone could help me figure out how to set the flow to not need a DTMF to then go to a task.ĭata Table: We have all zip codes in the key column and the corresponding queue name in our Market Queue column (second column). We are not very familiar with Data Tables, and I have looked at the resource center and other community posts (which have helped greatly with one of our other data table area code lookup flows), but can't seem to figure out what I need to do for the zip code.

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